faq

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days

Next Day Delivery: 1 business day (order by 2 PM)

Please note: Delivery times may vary based on your location and product availability. You'll receive a tracking number once your order ships.

Yes! We offer free standard shipping on all orders over $50 within the United States.

Orders under $50 have a flat shipping rate of $4.99 for standard delivery.

Once your order ships, you'll receive an email with a tracking number and link.

You can also track your order by:

Visiting our Track Your Order page
Logging into your account and viewing order history
Using the tracking number on the carrier's website (USPS, UPS, FedEx)

We process orders quickly to get them to you fast! If you need to modify or cancel an order:

Within 1 hour: Contact us immediately at info@hovora.club - we can usually make changes
After 1 hour: If your order hasn't shipped yet, we'll try our best to help
Already shipped: You'll need to return the item once it arrives (free returns within 7 days)

Each product page includes a detailed size guide! Here's how to measure your pet:

Neck: Measure around the base of the neck where a collar would sit
Chest: Measure the widest part of the chest, behind the front legs
Length: Measure from the base of the neck to the base of the tail
Weight: Use your pet's current weight as a reference

💡 Tip: When in doubt, size up! It's easier to adjust a larger item than deal with one that's too tight.

Yes! All our products are:

✅ Vet-approved and pet-safe
✅ Made from non-toxic materials
✅ Tested for durability and safety
✅ Free from harmful chemicals

Each product includes safety information and age recommendations. Always supervise your pet with new toys and check items regularly for wear and tear.

We use high-quality, pet-safe materials including:

Collars & Leashes: Nylon, leather, and reinforced stitching
Toys: Natural rubber, non-toxic plastics, and organic cotton
Beds: Memory foam, machine-washable fabrics, waterproof liners
Bowls: Stainless steel, BPA-free plastic, ceramic

Detailed material information is available on each product page.

We offer a 7-day money-back guarantee!

Returns are free and easy:

✅ 7 days from delivery date
✅ Items must be unused and in original packaging
✅ Free return shipping label provided
✅ Full refund to original payment method

To start a return, visit our Return Policy page or contact us at info@hovora.club

Refunds are processed quickly:

Processing: 2-3 business days after we receive your return
Bank/Card: 5-10 business days to appear in your account
PayPal: 1-3 business days

You'll receive an email confirmation once your refund is processed.

Yes! We're happy to help with exchanges for size, color, or different products.

To exchange an item:

Contact us at info@hovora.club with your order number
Tell us what you'd like to exchange for
We'll send you a prepaid return label
Ship back the original item
We'll send your replacement right away!

No, you can checkout as a guest! However, creating an account has benefits:

🎯 Track your orders easily
💾 Save your shipping addresses
⚡ Faster checkout next time
🎁 Exclusive member discounts
📧 Early access to sales

Creating an account is free and takes less than a minute!

Easy! Just follow these steps:

Go to the Login Page
Click "Forgot your password?"
Enter your email address
Check your email for a reset link
Click the link and create a new password

💡 Tip: Check your spam folder if you don't see the email within 5 minutes.

We accept all major payment methods:

💳 Visa, Mastercard, American Express, Discover
💰 PayPal
🍎 Apple Pay
📱 Google Pay
🛍️ Shop Pay

All transactions are secured with SSL encryption for your safety.

Absolutely! Your security is our top priority:

🔒 SSL encrypted checkout
🛡️ PCI compliant payment processing
🔐 Secure data storage
✅ No credit card info stored on our servers
🏆 Trusted payment partners (Shopify Payments, PayPal)

Look for the 🔒 lock icon in your browser's address bar!

Still Have Questions?